Nick Diana

Responsible for implementing Salesforce cloud-based solutions, my role encompasses a broad range of tasks, including:

• Focusing on solutions such as Marketing Cloud, Sales Cloud, Service Cloud, Pardot, Government Cloud, Intelligence, and Personalization.
• Guiding project progression by ensuring both internal and external resources remain aligned and on schedule.
• Serving as the primary point of contact for clients, facilitating communication between clients and internal teams.
• Taking the lead in initiating projects and coordinating kickoff activities.
• Organizing and leading internal and client meetings.
• Creating and maintaining comprehensive project plans, including timelines, milestones, and dependencies.
• Developing and managing client status reports.
• Anticipating and managing changes in resource requirements throughout project lifecycles.
• Monitoring project budgets and addressing scope changes as needed.
• Identifying and mitigating project risks through internal discussions.
• Supporting organizational processes and balancing the needs of both internal teams and clients.
• Demonstrating adaptability and considering various perspectives.
• Translating client requests into actionable tasks.
• Managing multiple projects, deliverables, and deadlines simultaneously.
• Working toward achieving internal utilization targets.
• Utilizing project management systems such as Asana, Harvest, Salesforce, and Google Docs for efficient project management.

In charge of overseeing the deployment of company services, spanning from post-sale activities to the seamless transition to the internal support team.

Key responsibilities include:

• Focusing on solutions such as Marketing Cloud, Sales Cloud, Service Cloud, and Pardot.
• Actively driving project progress by ensuring alignment and accountability among internal and external resources.
• Serving as the primary contact for clients and facilitating communication with internal teams.
• Taking the lead in initiating projects and coordinating kickoff activities.
• Organizing and leading both internal and client meetings.
• Developing and maintaining comprehensive project plans, encompassing timelines, milestones, and dependencies.
• Generating and updating client status reports.
• Anticipating and managing changes in resource requirements throughout each project’s lifecycle.
• Monitoring project budgets and addressing scope changes as necessary.
• Identifying and addressing risks through internal discussions.
• Supporting organizational processes and finding the right balance between internal and client needs.
• Demonstrating adaptability and considering diverse perspectives.
• Translating client requests into actionable tasks.
• Managing multiple projects, deliverables, and deadlines simultaneously.
• Utilizing project management systems such as Salesforce, PSA, Jira, and Smartsheets for efficient project oversight.

Responsible for installation and deployment of company products and services, from post-sale, through transition to internal support team. Project work ranges from repeatable services to custom software work

Duties include, but are not limited to:

• Solution focus: Proprietary Hotel Sales & Catering solution built on the Salesforce platform
• Proficient in Salesforce software platform
• Implemented processes and programs for management companies and enterprise account implementations of SAAS based software solutions
• Worked closely with senior level customer SVP and VP roles to ensure successful application adoption and customer return on investment
• Managed key customer accounts & projects across multiple regions including US, EU, and APAC
• Lead cross functional teams through the software development life cycle
• Implemented custom based Salesforce.com and SAAS applications
• Developed relationships with customers and continue as the main point of contact after sale and throughout entire implementation of project
• Forecast accurate project revenue streams
• Developed a strong understanding of the customers’ needs, goals, and IT requirements for a successful deployment
• Lead customer facing meetings, including project planning, business review, and project scope – to develop project strategy and process changes
• Responsible for identifying and analysing risk associated with project
• Maintained efficient delivery of all services within assigned projects through project tasks and project plans
• Coordinated resource and revenue management of projects, along with project backlog maintenance
• Average portfolio includes 80-100 active projects

• Systems for managing projects: Salesforce, PSA, Financial Force

Private Jet Services Group (PJS) is one of the nation’s largest private aviation consulting firms.

The Logistical Event Coordinator position requires me to manage multiple projects and travel details for professional sports teams and various VIP clientele. Majority of my duties include:

• Develop and execute all scheduling and travel requirements for clientele
• Coordinate and organize flight schedules and passenger manifests
• Manage flight crews ranging from 4 to 8 people
• Create menus for catering on and off of the aircraft
• Coordinate and organize ground transportation for the clientele and crew
• Manage a internal team of 2-6 employees
• Determine and communicate proper SOP
• Coordinated more than 200 private charters to-date
• Establish relationships with ground staff, crews and vendors
• Develop communication SOP within operations department
• Manage a yearly budget for all flights
• Organize accounts payable and receivables for multiple clientele
• Evaluate all details pre-flight to determine strategies and goals
• Scout new travel airport locations prior to clientele flight
• Extensive travel throughout the USA, Canada and Europe
• Train in-house flight specialist coordinators

A few of my major accomplishments while at PJS include:

• 2011 – Coordinated travel for 3 pre-season NHL games in Germany and Finland. Arranged security screening, customs procedures, ground transportation and crew hotel accommodations in each country. Managed the multiple airline crews, organized airline schedules, tracked aircraft progress and locations, generated catering menus and traveled with the team to successfully execute all details.
• 2013 – Organizing flight, catering, security and customs details and procedures for a musical group’s South American tour. Developing relationship with vendors and ground handlers in more than 8 countries to ensure a simple and organized transition from location to location.
• 2013 – Wrote operational training manual for all flight specialist coordinators and trained new employees on SOP

• PortRyde, a cycling studio situated in downtown Portsmouth, NH, was established with a commitment to promoting a healthy, positive, and active lifestyle. Our vibrant community of students inspired and supported each other in achieving their fitness objectives.

  We commenced our journey in September 2014 with a modest fleet of 12 bikes. Over time, we expanded significantly, growing from 4 to 12 instructors and offering up to 22 weekly classes. Throughout our inaugural year, our membership flourished, boasting over 250 dedicated members.

  As the founder, my responsibilities encompassed a wide array of tasks, including:

  • Recruiting and training instructors to maintain quality instruction.
  • Overseeing the management of our online schedule and digital presence.
  • Spearheading marketing and advertising efforts to attract new members.
  • Conceptualizing and executing engaging events to enrich the studio experience.
  • Strategizing and managing budgetary allocations.
  • Handling logistical aspects such as space management and equipment maintenance.
  • Orchestrating day-to-day operations, including addressing student inquiries, studio upkeep, and website maintenance.

  In essence, my role involved multifaceted leadership to ensure the seamless functioning and continual growth of PortRyde.

ieatlocally.com was a platform dedicated to dining deals, featuring numerous restaurants across NH, MA, and ME. Beyond offering exclusive deals, we functioned as a robust marketing program for restaurants, serving as a trusted partner for many businesses and generating additional income for our independent consultants. Our initiative aimed to support local communities by encouraging residents to dine locally, complemented by a monthly donation of 20% to 30% to locally-based charitable organizations.

Following four successful years and the participation of over 30 restaurants across NH, ME, and MA, I Eat Locally underwent acquisition by a New Hampshire-based investor.

In charge of event coordination and client communication, my role encompassed a range of tasks, including:

• Planning menus to suit the occasion.
• Securing musicians/entertainment for events.
• Arranging decor to enhance the ambiance.
• Managing vendor orders to ensure seamless execution.
• Recruiting and overseeing event staff.
• Conducting weekly meetings with staff to review event performance and identify areas for improvement.

A publishing venture was born from the belief that every dog owner would cherish a personalized book celebrating their beloved pet. This involved organizing local events, photographing over 75 dogs alongside their owners, crafting individual pet biographies, and ultimately compiling these stories into a published book featuring all the dogs from the event. Furthermore, we expanded our offerings to include various merchandise such as apparel, mouse pads, coffee mugs, greeting cards, and portfolios showcasing individual dogs.

After four successful years and the release of four City Puppies editions: Portsmouth (NH), Seacoast (NH), Newburyport (MA), Oceanside (NH), the company caught the attention of a Boston-based investor and was subsequently acquired.

In charge of coordinating product demonstrations at ski resorts across New England, my duties extended to educating ski instructors on the features of available equipment and conducting product clinics at retail outlets throughout the region. Additionally, I adeptly managed my schedule, balancing events and travel commitments to over 25 ski resorts.